Shipping policy

Shipping Policy
Last updated: August 4, 2026

At Hoppla, we want to deliver your items as quickly and reliably as possible. Please read our shipping terms below.

1. Order Processing Time
All orders are processed within 2–3 business days (excluding weekends and holidays). You'll receive a notification once your order has shipped. During peak season or promotional periods, processing times may be slightly longer. Thank you for your understanding.

2. Estimated Delivery Times
We ship our products to the United States.

  • United States: 6–10 business days

Please note: these are estimated delivery times. Actual delivery may vary depending on destination, carrier, and customs processing.

3. Shipping Costs
Shipping costs are calculated at checkout based on your location.

4. Tracking Information
Once your order is on its way, you'll receive a confirmation email with a tracking number.

  • Please allow 3–5 business days for tracking to appear in the system after receiving your shipping confirmation.
  • In some cases, tracking may not be available for certain destinations.

5. Customs, Duties, and Taxes
For any international orders, your country may charge import duties, taxes, or customs fees.

  • These costs are the customer's responsibility.
  • Hoppla is not responsible for delays or additional costs caused by customs in your country.

6. Address Accuracy and Unclaimed Packages

  • Incorrect address: it is the customer's responsibility to provide an accurate shipping address. We are not responsible for lost packages due to address errors.
  • Unclaimed packages: if a package is returned to us because it was unclaimed or the address was incorrect, the customer is responsible for reshipping costs.

7. Delays Beyond Our Control
Occasional delays may occur due to external factors such as carrier issues, customs processing, or extreme weather. These are beyond our control and, while the package is in transit, do not qualify for a refund.

8. Lost or Missing Packages
If your package hasn't arrived within the estimated delivery time plus 5 business days, please contact us at hoppla.info@gmail.com. We will work with the carrier to locate your order.

Contact
For questions about your shipment:

  • Email: hoppla.info@gmail.com
  • Entity: Ramos Global LLC
  • Address: 1209 Mountain Road PL NE STE N, Albuquerque, NM 87110, United States