Refund policy
Refund Policy
Last updated: [fecha]
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition you received it:
- Unworn or unused.
- With all original tags attached.
- In its original packaging.
- A receipt or proof of purchase is required.
How to Start a Return
To start a return, contact us at hoppla.info@gmail.com.
Please note: returns must be sent to the address provided by our support team once approved. Items sent back without a prior request will not be accepted.
Note: since our products are carefully sourced globally, return shipping costs are the customer's responsibility, unless the item is defective.
Damages and Issues
Please inspect your order as soon as you receive it and contact us immediately at hoppla.info@gmail.com if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Non-Returnable Items
Certain items cannot be returned, such as:
- Custom orders: special or personalized items.
- Hygiene items: worn items that cannot be accepted back for hygiene reasons.
- Final sale items: we cannot accept returns on discounted final-sale items or gift cards.
- Hazardous materials: flammable liquids or gases.
Exchanges
The fastest way to get what you want is to return the item you have. Once the return is accepted, you can place a separate order for the new item.
Refunds
We'll notify you once we've received and inspected your return. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at hoppla.info@gmail.com.
Hoppla is operated by Ramos Global LLC, 1209 Mountain Road PL NE STE N, Albuquerque, NM 87110.